Why is there a red dot next to the Rover number for the owner who contacted me?

Hi Sean: Try hovering over the dot....a message should pop up. I've only seen the red dot when I have archived a request, so I see "(client's name) can no longer be contacted" or something similar. Perhaps the person that contacted you went with another sitter?

The message that goes with one of my red dots - "You may not call xxx now. Ask them to change their preferences!"

Some profiles have quiet hours (in the evening or morning) or are setup to only allow contact after a stay has been booked. It all depends on the preferences setup by the client when making their profile. Like Mary said, if you hover over it, it should tell you why the dot is red.