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Will I be penalized in my ranking in this scenario?

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sitter

My calendar is set for 3 Boarding and 2 Day Care spots each day. Right now I have 3 dogs boarding and another coming tomorrow. So technically I have room for one more tomorrow. I just got a request from a new person for Day Care tomorrow, meaning no time for Meet & Greet. The dog that is already booked to come tomorrow is a first timer with us and I don't want to overwhelm him nor take any chances with behavior issues from him.

I am making an informed decision based on the best interests of the dogs. This falls under an Archive of "I wasn't available" even though Rover could look at it and think "What do you mean you weren't available? There's an open slot on your calendar."

Do they not realize they've put us in the position of either lying on the Archive or accepting a request that is maybe not the best idea?

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Carmen C.

As you stated, the comfort and safety of you and your other guests outweighs search rankings. Sometimes I wish we didn't have rankings at all for exactly the reason mentioned in the comments by Mark.

Just like in school, where 60% of your grade was homework, 30% was tests and 10% was class participation, it would be cool if Rover graded us (FOR EXAMPLE) 30% on communication (timely answers to emails, pics sent during stays), 40% on client reviews/repeat clients, 20% by booking rate and 10% by badges/something else I'm missing - and tell us that.

Then maybe we wouldn't all be so (understandably) hung up on search rankings.

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Mark F.

Why not use the archive reason: "Dog was not a good fit?" Basically, "without a meet/greet, the dog won't be a good fit."

That seems like that would be more accurate than you not being available(?).

Comments

#1 I don't want to throw shade on a dog I don't know ;-) AND... #2 I don't want to lose a possible future booking with that dog

Jill G.

Is the archival reason shown to dog owners? (I wouldn't think "not a good fit" means anything about the dog. It could mean more about the dogs you have in your care. Or, the fact that you don't know enough about this one (without a meet/greet).

Mark F.

Hmmm... this is an interesting discussion. I might have to ask Rover Support what happens once you deem a dog to be not a good fit. I always surmised that meant you wouldn't get requests from that Owner any more.

Jill G.

Oh... and I was kinda kidding about #1. I'm not thinking the Owner sees it but there has to be a reason that "not a good fit" option is there.

Jill G.

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Will I be penalized in my ranking in this scenario?

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