Do clients pay before or after the service is over?
I'm still confused on how this works as well as if there is extra billing involved.
2 Answers
Clients pay in advance, and that money (minus Rover's fees) is released to the sitter's account balance the second day after the stay is completed. So if you had a stay booked from the 10th-15th, the money would be deducted from the client's account on the 8th, and available in your account on the 17th. This ensures that the client has the funds to cover the stay before it begins, and gives both sitter and client the chance to resolve any conflicts that may arise before the money is released to the sitter. Once it's available in your account you can request payment via check or PayPal transfer.
Comments
That makes since, thanks. But what about when it comes to adding in extra fees? (For example: doing house hold chores, cat care, etc.)
Ideally that would be communicated beforehand, so you'd be able to include everything in one comprehensive request, but if extra tasks come up, contact Rover's Customer Service team - they could maybe add extra services to the current stay, or talk you through adding services using the 'extend stay' option.
Thank you for the reply. I was searching on here for an answer. I think the delay in having funds available after my last pet-sitting gig may be due to yesterday's holiday. Hopefully by tomorrow, they'll be free :-)
Comments
Very likely. Also, it considers the stay still active for the full day they are picked up, so even if the dog goes home at 9 am, the stay is still active until 11:59 pm.