I’m following up regarding a serious concern with the sitter, Sarah, and her recent stay with our dog, Malibu. I hired Sarah to care for our pup and trusted her in our home. Since we were a new family to her, I made sure to provide detailed information about Malibu’s care and daily routine to ensure things went smoothly. However, on 10/30/25 Sarah left our home at 4:15pm and did not return until 11:30pm, nearly 7½ hours later. During that entire time, Malibu was left alone without a bathroom break, check-in, or proper care. This level of neglect is unacceptable and completely contrary to what was promised in the booking. Had Sarah communicated her plans in advance, I could have arranged for my son to help. Instead, I had to spend my evening messaging her, calling my son late at night (who has two small children, one a newborn), and worrying about Malibu’s wellbeing. It became clear that Sarah prioritized her personal plans by attending a friend’s engagement celebration over the responsibility she accepted to care for our dog. This experience was unprofessional, inconsiderate, and neglectful of Malibu’s needs. I do not trust Sarah’s services, feel I overpaid for what was supposed to be a 24-hour overnight stay, and will not be using her again. I’m requesting that Rover review this incident, address the sitter’s conduct, and provide an appropriate resolution. Sarah should not be caring for pets.

Great experience!! Sarah is the best our dog and tortoise love her!!