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| answered a question | Anyone else got an email with owner claiming damage? So naturally the person handling my case is NEVER available to talk on the phone, so her colleagues have been left to try to calm me down, lol. As I told them honestly this is the first time an incident like this has happened, and so I'm a bit shaken up on it. It just doesn't add up that the owner gives me a 5 star review and then complains I damaged her home. I will take the stars, but it epitomizes an oxymoron. And how can I cause a dryer noise? I'd have to be jack-hammering the thing to make it noisy. I was informed two things: first, I won't lose my earnings, because anything they need comes from the "fund" from Rover Guarantee, another reason I love this platform and force owners to come here instead of "under the table". NO, you can hire me for my protection, thank you. Second, essentially I am out of it. Apparently when my stay was reviewed on the 9th, the owner complained, and I just heard about it on Friday the 20th. So I don't know what took 11 days to come to me. Because of Rover's privacy I supposedly can't know what the owner is going to do from here with Rover, but honestly many owners wouldn't try raising such a stink about damages if they at least didn't want a refund. I'm not that stupid! Essentially, it seems like I won't have to here about this anymore, though I am keeping the number for the owner in case they try contacting me. According to the guidelines they should have informally asked me about this, so I don't get that either. My gut feeling is they're going to get money back they paid for my stay from all of this. C'est la vie. Lesson I've learned is, to TAKE PHOTOS OF THE HOME before I leave! Like I said I know I didn't ruin anything, but I've lost some confidence in my rover role from this. |
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| asked a question | Anyone else got an email with owner claiming damage? Got an email from Rover today I answered back stating owners' now claiming I damaged their home! The issues are their dryer makes noise, their carpet smells, and that when I sprayed around the house the Febreeze ruined their floor. This was done today; my stay ended the 7th. I got a no-comment 5 star review (which I screenshot and added to my reply) , and an owner text saying that except for "floor feeling slick" all is well. Anyone had this?!? What is their end game? |
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| asked a question | Why is my calendar all gray? Just joined and my calendar is all gray and won't update. |