| commented answer | The holiday rate only applies to the first dog in a booking. Is there a way to set a second dog holiday rate instead of it just automatically going to the standard second dog rate that I set? The problem with that is clients book for holidays in advance of the holidays so the bumped up second dog rate would be ... |
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| asked a question | The holiday rate only applies to the first dog in a booking. Is there a way to set a second dog holiday rate instead of it just automatically going to the standard second dog rate that I set? Can this be done so the client knows the pricing up front instead of having to adjust it after they have already looked at the price of the booking? |
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| answered a question | What should I do when a client omits vital information regarding their dog and then become unresponsive when asking them about it? I realize the client brought you the dog for boarding not training ( which is their responsibility ) but there are a few simple things you can do to set some rules. Some dogs have just never been told no. A dog should be told no for excessive barking. They should be corrected when they very first start up before they get so worked up they no longer hear you. I also agree with your NO flexi leashes. Dog parks are not a good place to take your own dogs let alone a clients dog that you don't really know. For one, you don't know what kind of diseases or parasites you are exposing them to. Also most of the other owners are standing around staring at a cell phone and not paying attention to their "friendly" dog. There may possible be a good play group going but as soon as some dogs leave and others enter the whole dynamic changes. The dogs are constantly hyped up and that is when they make wrong decisions and bad things happen. |
| commented answer | What should I do when a client omits vital information regarding their dog and then become unresponsive when asking them about it? If a dog is not 100% supervised (especially one you don't really know) it should be crated or have it's leash attached to yourself. A toddler would not be allowed unsupervised free range of the house and the same safety measures apply to dogs. Dogs need to learn calm and not be constantly amped up. |
| commented answer | What should I do when a client omits vital information regarding their dog and then become unresponsive when asking them about it? There is nothing wrong in telling a dog NO. Dogs are a whole different species, if they are going to live with us in our homes they need to know the rules. Shelters are filled with dogs that are 6 months to 2 years because of bad behavior not overpopulation. |