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| commented question | Do sitters steal dogs? Also, when reading reviews, make sure it says" verified stay" that means it was a true booking thru Rover ... |
| answered a question | How can you help us Market to past Clients the dog owners to grow our business? I've lost all my clients since Covid. Is there any way Rover can help us with marketing our past clients and also to get... |
| answered a question | Why does Rover calculate charges per pet rather than per night when there is no additional pet fee? Why do I constantly need to request that the sitter adjust the rate so that both pets equal the nightly rate? I don't understand why, we are getting charged 20% per pet, than just 20% per service. One charge of 20% for the whole s... |
| answered a question | Help! Our sitter isn’t showing up while we are gone and don’t know what to do? Put cameras in your home and let any potential sitter know about them. We have cameras in hour home to watch over our 6 ... |
| commented question | Allowing clients to book outside of set availability time? I have found yes you can send a request 24/7 but if the sitter has set hours for notification, the sitter won't be notif... |
| answered a question | Want to leave a review, but don't have that option in my inbox? You can also send the client your email address and ask them to please write a review. I had found that a few of my clie... |
| answered a question | Why does it take so long to receive your payments? Why isn't their more options on where to receive your payments? Yes, I was also able to use my bank account too. I didn't trust stripe. I don't need yet another bank account etc. ... |
| answered a question | If I add detailed "care instructions" for my dog, will only the sitter be able to see it, or is that information public? How do I send a 2-page care document to my sitter through Rover without having it be publicly viewed? I always ask my clients to please leave a detailed letter in the kitchen for the care of all the animals I'm taking care... |
| answered a question | Is there a way to set up a meet and greet without selecting dates? I had this happen yesterday. Once I met her and started talking she told me that the dates she put in was because she ha... |
| answered a question | How to enroll in the Sitter to Sitter or Sitter to Sitter Plus programs? What is this program? I've been with Rover over 3 years and have never heard of it ... |
| answered a question | I do not understand the base rate thing? I know this situation all to well, this happen to me, I had a client, 2 dogs and 1 cat. Well I was only charging 10.00 p... |
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| received badge | ● Citizen Patrol (source) |
| answered a question | Can we get paid for meet and greets that later cancel the booking? I always ask for an address before even agreeing to a meet and greet. I want to research the address on maps, look at th... |
| commented question | What is the justification for 20% in fees? Yes, the owners are being charged 20% also. That's why the first booking is a promotional booking cuz your giving them a... |
| commented question | I got a request to walk 2 dogs, but only 1 dog is listed in their profile, is this ok? Plus if Thier not adding the second dog, they are taking advantage of you and know it. This has happen to me, some stay ... |
| commented question | I got a request to walk 2 dogs, but only 1 dog is listed in their profile, is this ok? No, they can add the 2nd dog on thier profile they made. They just didn't put the dog on there. Remember this is your bu... |
| commented question | So, I have a repeat client with three cats ..? I'm just telling you if you don't mind taking that chance, I was upset about it cuz the client is ripping me off, rover ... |
| commented question | So, I have a repeat client with three cats ..? This happen to me also, after 2 visits I realized this, also she didn't live all that close to me. So on her 3rd request... |
| commented answer | New client I haven't met is making me nervous. How can I verify him in advance? Absolutely ... |
| commented question | New client I haven't met is making me nervous. How can I verify him in advance? Call rover support to verify. Don't go alone, I've had my husband come with me to the clients house, he helps me when ne... |
| commented question | New client I haven't met is making me nervous. How can I verify him in advance? Call rover support to verify. Don't go alone, I've had my husband come with me, to the clients house that he helps me wh... |
| commented question | New client I haven't met is making me nervous. How can I verify him in advance? Call rover support to verify. Don't go alone, I've had my husband come with me, and to the client that he helps me when ... |
| commented answer | How do I prevent dog fights? 1 speak to the pet parents, 2 water or anything wet 3 split them in separate rooms or space while leashing(my dogs are... |
| commented answer | How do I prevent dog fights? 1 speak to the pet parents, 2 water or anything wet 3 split them in separate rooms or space while leasing(my dogs are ... |
| commented answer | Not booked - Waiting for Meet & Greet Question I'm having the same exact issue, I have a pending request but my meet and greet is until Monday so now we're looking at 5 days of this sitting in my pending request. |
| commented answer | What to do when you find cameras in a clients house? I always think there's a camera on me at every visit. |
| received badge | ● Enthusiast |
| commented answer | How do testimonials work? They must use a computer to write the review, I had same situation. |
| commented answer | How do I know if the dog walker showed up? That's how I do also plus the owners love getting pictures and updates |
| commented answer | what do you do if a clients dog passes away while in the sitters care? Omg, this is my nightmare....so so sorry this happen..I've have thought about this situation so many times. (Hugs) |
| commented answer | Suggested bird boarding price? I would board birds, I have parrot experience for 10 years |
| commented question | Do you get taken advantage of after you book stays? I didn't know my client even owned a cat until after the stay was booked |
| received badge | ● Commentator |
| commented question | Do you get taken advantage of after you book stays? I just had the same situation happened with me about a cat |
| commented answer | How long do you stay for sitting in the pet owners house? Exactly how I do it, I tell them in the very first few sentences that I meet and greet them |
| commented answer | How long do you stay for sitting in the pet owners house? I do the same thing I turn on lights take the mail in I just don't sleep over |
| commented answer | How long do you stay for sitting in the pet owners house? That's funny when I mentioned I don't do sleepovers unless it's an absolute necessary the client said to me" really you do get requests like that I don't have anybody but family sleep at my house. Dogs sleep at night. Why would you need to spend the night" |
| commented answer | Is it safe to do a spend the night meet and greet at the clients home? I put it out there straight up at the meet-and-greet I do not do overnights unless it's absolutely necessary because it is a dog is sick so forth and so on |
| commented answer | Is it safe to do a spend the night meet and greet at the clients home? If I feel uncomfortable I bring my husband. If it's a man requesting a booking I bring my husband. Or I'll let him know the exact address where I'm at I'll let him know when I get there and I'll let him know when I leave |
| commented question | Ready to join the sitter to sitter referral group now on FB? I just joined, waiting on approval |
| commented answer | Continuing care when the booking hasn't been confirmed? Copied it down for myself. I might be dealing with this situation and the next couple hours. |
| commented answer | Bandanas from the store? I'm looking for them too I thought they would be great to put on the dogs after their stays, for a little dog gift. As of May 18th 2016 thier still not available |