Cari C.'s profile

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2020-02-15 11:07:30 -0500 marked best answer How does an owner search for a specific sitter?

A friend of mine wants me to keep their dog and they are willing to use the Rover.com website. Is there a way they can search and find me specifically, instead of getting a general list of sitters in their area?

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2019-01-20 22:23:06 -0500 answered a question How do I set up a meet and greet with potential dog sitters?

First, make sure your profile is complete with all your pet(s)' information. List all pets you have and answer all questions. Then search for sitters in your area who provide the service you require (boarding, house sit, walk, etc). You can use filters to limit the search results.Then read their profiles and look at their reviews and ratings. Contact the sitters you are interested in by creating a request with dates you want to book, and the sitters should reply with their availability. They should ask you to set up a meeting prior to accepting the request.

2019-01-20 22:18:00 -0500 answered a question Can Rover use a service like Payable for Taxes?

You are an independent contractor with Rover, so they are not responsible for your taxes. You do not need a 1099 to file taxes for your Rover income. Use the Schedule C to report your income and expenses. If you use tax software (I have been using TurboTax for years) it should walk you through everything for self-employment income and will calculate your self-employment tax. Same if you use a tax professional, they should tell you what information they need to complete your tax return and will calculate what taxes you may owe. It's really not difficult or complicated unless you have a lot of separate businesses.

2019-01-20 22:14:28 -0500 answered a question What happens if the owner is coming back early? ?

Unless the client asks for a refund, I do not offer one if they come back early. Most of my clients that have done this have told me to keep the money because it was their decision to come back early. If the early return is due to an emergency, I will offer a refund for the days they will not be needing my services.

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2019-01-01 04:08:21 -0500 answered a question Why doesn't rover stop taking so much money?

I don't begrudge Rover taking 15% out of my earnings (I've been with Rover since 2014) or even 20%. They provide a website where I can advertise my services, they handle all payment processing, they provide 24/7 customer service and emergency service, they have a modicum of training information for new sitters, and they do have a (limited) guarantee to cover emergencies.

I also work for a local company that specializes in walks and drop in visits, and I get paid 50% of what the client pays. So 15/20% charged by Rover is quite reasonable.

2019-01-01 04:03:59 -0500 answered a question For those of you who implement Extended Stay Rates Do you Increase or decrease your rates?

I have a lower rate for boarding stays that go more than 14 days. I discount my rate by $5 because the dog and I have gotten used to each other, we've settled into a routine, and I don't have to deal with other clients coming and going (I only take one at a time).

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2018-12-18 16:10:02 -0500 answered a question How long after being contacted does it take for me to be notified if I can do a meet and greet does that come from Rover or client?

You are running your own business. All Rover does is provide a platform for us to conduct business, as well as providing some tools to use in our business. They do not follow up or monitor requests, except when certain key words (like cash) are used.

I give the requesters 24 hours to respond to my initial reply.

There are a lot of reasons why potential clients don't respond after their initial request. As Walt said, they are prompted to contact several sitters and they may have chosen another one. They may see your prices and not like them, they may have found family/friend to keep the dog.

When i don't receive a response to either my initial message or after a M&G in 24 hours, i send a reminder message in the morning. "Hello (client), just wanted to check and see if you still want me to care for / walk Fido. My calendar is starting to fill up and I want to give you first priority. Please let me know by end of day today what your plans are. I cannot guarantee a spot without a M&G (or payment)." If not response in 24 hours, I archive as 'owner didn't respond' and move on. By archiving, the request is removed from your calendar.

2018-12-18 16:07:13 -0500 answered a question Owners mistake about return date makes me double booked for overnight stays. How do I handle this?

For house sits, especially long ones when the client goes out of town or out of the country, I always mark myself as unavailable for 2 days after the requested last day just to cover cases like this. Yes, I may miss out on a booking but I won't be overbooked like what happened to you.

Occasionally I will get two requests for house sits that overlap. I will contact both clients and explain the situation and ask if they would be okay with drop in visits for the night(s) of overlap, or if they are flexible I have X dates open.

2018-12-18 16:02:54 -0500 answered a question How do you manage pending bookings?

I give requesters 24 hours to respond to either my initial reply or after the M&G. When i don't receive a response to either my initial message or after a M&G in 24 hours, i send a reminder message in the morning. "Hello (client), just wanted to check and see if you still want me to care for / walk Fido. My calendar is starting to fill up and I want to give you first priority. Please let me know by end of day today what your plans are. I cannot guarantee a spot without a M&G (or payment)." If not response in 24 hours, I archive as 'owner didn't respond' and move on. By archiving, the request is removed from your calendar.

Be aware that until you archive or book the request, you will show up as not available in any search results. So it's best to deal with requests ASAP. You can archive the request and still book it later.

2018-12-18 16:00:08 -0500 answered a question Pet Parents not Messaging after Request?

There are a lot of reasons why potential clients don't respond after their initial request. As Walt said, they are prompted to contact several sitters and they may have chosen another one. They may see your prices and not like them, they may have found family/friend to keep the dog.

When i don't receive a response to either my initial message or after a M&G in 24 hours, i send a reminder message in the morning. "Hello (client), just wanted to check and see if you still want me to care for / walk Fido. My calendar is starting to fill up and I want to give you first priority. Please let me know by end of day today what your plans are. I cannot guarantee a spot without a M&G (or payment)." If not response in 24 hours, I archive as 'owner didn't respond' and move on. By archiving, the request is removed from your calendar.

Be aware that until you archive or book the request, you will show up as not available in any search results. So it's best to deal with requests ASAP.

2018-12-13 17:23:38 -0500 answered a question What is a drop in appt?

If it's acceptable for your pet(s) to be alone for periods of time during the day, then a drop in visit would be the appropriate service to book. Usually owners will do that if they have a doggy door and/or the dog has access to the outside for potty breaks and exercise. A drop in visit lasts for 30 minutes and usually includes feeding, checking water, taking outside for a short walk/potty break, and just spending time with the pet. Specifics should be discussed with the sitter prior to confirming the stay.

If you are not comfortable with your pet being alone in your home, I suggest either boarding in the sitter's home or house sitting, where the sitter stays in your home. Again, details should be discussed at a meeting prior to confirming the stay. The meeting is free, and it's designed for the sitter and you to get to know each other and for the sitter to observe and evaluate your dog.

2018-12-13 17:18:39 -0500 answered a question How much should I charge?

My extended rate is $30/night for one dog, and it kicks in after 14 days. I agree with the others about doing a test overnight stay before committing to that long a stay, however, in case there are hidden or unknown behavior issues.

2018-12-13 17:16:30 -0500 answered a question Definition of "House sitting," & Rate help?

I agree with Walt in that I would decline this request because you don't drive.

4 visits a day is a bit much for anyone, though, and if it were me I would strongly recommend that the client book a house sitting rather than 4 visits a day. This is something that should be discussed at the M&G prior to your accepting/booking the stay. House sitting does not necessarily mean staying overnight, though, as Rover's definition is "up to 24 hours of care." I have several clients that don't require me to be there overnight, just several visits of varying length and services during the day. I basically move into the client home and use it as my base of operations during the stay, with the understanding I can come and go as needed for other clients, to visit my home, go to church, etc. I am never gone more than 2-3 hours at a time and I'm not gone every day.

2018-12-13 17:08:00 -0500 answered a question How much to charge for drop-in cat visits?

For cats-only drop in visits i charge my regular dog drop in rate for the first cat ($18) and $5 for each additional. So I would be charging $23/visit in this situation. I usually add $5/day for holidays just for the inconvenience but that is up to you. Since you're new you might offer to waive the holiday rate and just charge the $23. I charge less for additional cat care because there is less involved than with dog visits.

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2018-11-15 18:17:36 -0500 commented answer Where do you put additional rates?

In your bio section. There really is nowhere else to put it.

2018-11-15 17:21:49 -0500 commented answer Where do you put additional rates?

You should always list additional charges not shown on the Rover rate sheet in your profile. But as a precaution, also mention them to the client either in your initial message or at the M&G, depending on the circumstances.

2018-11-15 01:54:27 -0500 answered a question Fishy requests from other sitters?

It may just be coincidence that she is also a Rover sitter. I have had many cases over the years where I exchange messages with a potential client and then they stop responding. It's a behavior that we just have to accept and move on. There are a myriad of reasons why that happened.

2018-11-15 01:51:56 -0500 answered a question Where do you put additional rates?

Rover's rate sheet does not have any place to put the rates you are asking about. Additional rates besides the initial request should be discussed at the M&G and any additional charges must be agreed to by both parties. You can edit the total amount of the stay before confirming and enter extra charge amounts as a cost adjustment.