how do I report a sitter taking payments outside Rover?

asked 2016-05-17 12:14:25 -0500

I had a M&G with a client two weeks ago who said she had previously used a Rover sitter. The client said that the sitter asked her to pay under the table, i.e. outside the Rover pay feature. I know this goes against Rover's terms of service, and I'm wondering how and if to report this. All I have is the sitter's first name and city.

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answered 2016-05-17 12:35:40 -0500

Since Rover Support sees all of the client/sitter communications, that's all you'd need the first name of the client and sitter. Since this topic is posted on the Q&A forum now, they may even contact you to request the details.

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answered 2016-05-19 16:22:26 -0500

Adding to Deb's answer, you may also need your Meet and Greet's name; it would then be easy for Rover to match sitter and client to narrow the possibilities.

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