Casey C.'s profile

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asked a question Do you receive a Rover Reel for walks?

I'm wondering if Rover reels are sent for walks if you load 5 or more pictures to the Rover card?

I'm referring to a walk where the owner reached out to be specifically (not a Rover Now walk).

Thanks.

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commented answer How to add tip or gratuity?

I just joined in feb 2019 and saw the tip line as well where my payments are. It seems like this is relatively new comparing to the comments above. Great feature and glad rover isn’t trying to take a cut of our tips... that would be absurd!

answered a question Booking not yet confirmed but confirmed over message thread?

I've ran into this issue as well. If I don't receive a confirmation after kindly asking the owner via text to confirm I will follow-up with a phone call on their Rover number. Hopefully they will pick up and your problem will be solved. If not, leave a message telling them the booking is not confirmed until they accept. You are not able to enter their home or care for their animal until the booking is confirmed on there end.

You can also reach out to Rover and ask someone from the Rover team to try and get in contact with them (via email and phone call). I've asked a Rover rep to do this when an owner went away for 4 days and did not leave her pups enough food! Thanks to the combined efforts of myself and the Rover reps the owner finally responded and something was able to be worked out.

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answered a question How to add tip or gratuity?

I always accept tips but of course never ask for them. I am most interested in the owner leaving an honest review. As Rover takes 20% of our pay for scheduled clients and 40% of our pay for Rover Now walks, it does end up being a pretty heavy cut. Particularly, as I always go above and beyond for my clients- buying them toys, buying owner approved treats, going on fun adventures to places their owner's haven't taken them yet and also some of their favorite places. Both the dog(s) and my self are pretty tired after a long weekend together having so much fun and activities!

Rover does not take a percentage of the tip. One the rover card the tip line is separate from payment and rover fees.

I personally prefer tips through the app but some clients have left me cash tips as well which I've accepted. I prefer tips through the app only because I like to have track record of Rover income in once place. I wouldn't expect actual gifts from vacations as I find that a bit unnecessary and it would probably be something I wouldn't particularly want/ the owners should save their money in that instance.

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answered a question How do I search for a sitter by name?

I recently found a work around if you have some basic information...this doesn't always work but has when I needed it.

Go to Google! Search the Sitter's first name, last initial, city, and Rover. Their profile should be one of the first few search results that pops on Google.

For example, go to Google and search "Jane D. Boston, Rover"

asked a question I gave my promo code to a neighbor and she booked multiple walks with me. When will I see the referral money in my account?

I gave my specific promo code to a neighbor and she booked multiple walks with me. This referral code gave her $20 off her first booking. When will I see the money for the referral in my account? Will I receive $20 for the referral?

As a note these walks are future walks, they have not been completed yet.