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| asked a question | OT- but trouble with using code for free shirt? Hi guys, just got my free doggie bandanas (thanks you rover really cool!) and also the offer for a free tshirt at zenfront. I plugged in coupon code said its expired or already used. <sad face="" emoji!=""> anyone have luck? is it a specific t that I dont see? Ruthann |
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| commented answer | surcharge issue? Thanks for the quick answers guys! Follow up, what determines the varied percentage? And is it a once time charge for a first time booking or is it change on every booking? |
| asked a question | surcharge issue? Hi, I had a client inform me that Rover charged them $5.06 for a surcharge fee. I had no idea Rover did this on top of taking the amount from my pay. Can you please tell me how the amount is figured and what it is for? I thought Rover took its fee from my rate. Thank you and happy new year. - Ruthann |
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| asked a question | Why does my response rate say 70%? Hi, I have responded to every single request. Even when I know its not a good fit or I am not available I let every inquiry know. What does the 70% mean? 70% within an hour? Even that is dubious, but yeah there have been a few requests that come in after 9pm that I dont get to until the next morning. Thanks Ruthann ps, love the new improvements to the website!! keep up the great work |