It wasn't an emergency, just urgent. So much for there being community on the community page. ...

I had already sent a message to Support, I posted this question here in case a sitter saw it and was able to help. ...

**Urgent!** Can anyone board a puppy tonight and tomorrow night (September 4th-6th)? Hello! I was just contacted by a n...

Thanks Walt

Hi Deb, Did you get an email about walks? I'm not on FB... but I guess I'll have to start. Yeah, I tried attaching a screenshot as well and the pathway broke. Why wouldn't my drop in rate be more than my walk rate? Other than the add.time that I need to look over I'm satisfied with my rates. Thanks

And in the email I was sent they said, "When your client upgrades to a 60-minute walk, they’ll be charged an extra $22." Would love to attach a screenshot of that.

Hi Walt, Yes, I understand I can change my rate, I was just curious to see what other people had been set up with. I agree, I also wish we were able to create a wider range of visiting times, but that might make things too specialized/complex on the owners side of searching.

Hi Karen, No, that's not really what I was asking about. I haven't looked but I'm sure I can change the rate (it would be weird if I couldn't). I was just asking to see what other people had been given as the default "here's your new add on rate".

[Edit: I was just curious about what people think! I'm not having issues! Nor do I need help changing rates, and I can read the email I was sent just fine, thanks!]

Hello Everyone,

Just wanting to hear what my fellow sitters think of the brand new (as of this posting) option for 60-minute dog walks and drop in visits?

I'm happy that the longer drop in visits are an official option (as I already do them upon request) as well as longer walks (but what a time to introduce that for anyone who lives where it gets cold!).

What I'm not so sure about is the "default add-on rate". I'm asking because my long-walk add-on price seems kind of steep. For a 30 min walk I charge $16 (average for my area) and in the email they said my default long-walk rate would be an additional $22.

So what do you think? Did you get the same number? Different? Are you changing it?

Thanks!

Hi Cindy & Stephen, thanks for this response. Sometimes I get so caught up in being personable with my clients I forget that it's first and foremost a business/job.

When I was setting up my services I emailed Rover support asking if there was a way to modify the services to reflect this and I was told to just mention it in my "about me" section and hope for the best.

She didn't request a drop-in visit. She requested house sitting. I have specifically described my drop in visits like that in my profile because I don't like staying at someones house overnight. So I treat my drop in visits and house sitting the same and like a modification of the two.

Possibly. Either way I was pretty relieved when she cancled....

UPDATE Okay, um so she canceled. So problem solved? Still I'd like any feedback you might have? Thanks

Okay,

So I've been at Rover for a little while and I thought I got through the growing pains of odd requests... except I just got a request (house sitting) for just "2 hours" (specifically asked for 5:45 am to 9 am) . That parts fine, I mean that is sooo early for me but it's fine.

What is weird is she said "I'm still waiting for my paycheck to clear but once it does I'll send you the money" and she has yet to confirm the booking. I accepted the booking on faith (and habit if I'm being blunt) but now I'm remembering some of the horror stories I've read about other sitters doing slightly-off-feeling bookings and then just never getting paid.

Advice? Reassurance?

Hi Karen, yes, I agree. I've set my rates at what they are for a reason, and depending on if there are special circumstances I am willing to negotiate. What the owner was asking for was not a negotiation, it just felt off.

Hi Patricia, from what I know about Rover, each drop-in visit fee would be per cat per day - so it should have been $120/day (unless you planned on not having all 6 cats in the house that was being checked on). Did you book for 3 days?

Hi, I appreciate that - you're so sweet.

Thanks for answering, I thought not.

Hi, thanks for this - very reassuring.

This is a two fold question.

First part:

Last week I had an owner contact me for an extended booking of 9 days long to watch two adult cats (which the owner referred to as kittens in the initial message) and give one oral medicine. I've taken care of cats before, and two at the same time, so I was okay with that part. After the owner spent a little time asking me questions about my availability and willingness to travel to the edge of my travel radius they confronted (and I do use that word purposefully because they had been nice up to when my fee was brought up, then it felt more accusatory) me about the pricing.

Before this booking conversation I was under the assumption that when an owner books a service they could see the amount Rover automatically generates including (if applicable) the extended and holiday rates as well as the single dog rate versus multiple dogs before sending the request my way. The owner seemed frustrated that I didn't have an "additional cat" rate (not an option for me to add) and that in addition to both of them being on the extended time rate one had a combo of holiday rate (because this was for the Friday before Thanksgiving through the Sunday after Thanksgiving) as well.

The owner literally said "Just need to make sure that the current fee wasn't your expectation because that is more than I'm willing to pay". They then told me that they were willing to pay for the non-extended, non-holiday rate for one cat and I would still take care of two (giving one oral medication once a day) because "cats are not quite as labor & time intensive as dogs since they use litter boxes ;)".

I declined this booking but I would like to know if, before an owner sends a booking request to a sitter, do they get to see the rates/fees that they would be offering and do they have any way to adjust what they offer before it is sent?

Second part:

Is there any way to add a multiple cat rate?

P.s. If you read through the whole thing you're awesome, have a nice day.