Thank you for answering! Does the owner do the canceling and rebooking or do I do that? ...

How do I cancel just one week of services for a recurring booking? Have three visits each week and the owner did set it ...

I appreciate the feedback, thanks much! ...

My reply sounded really defensive. My apologies, not my intent. 🙂 ...

Not suggesting Rover change anything, just looking for suggestions of pmt for lengthy stays. Thanks for mentioning the svc fee cap though. If a client judges me as an unprofessional $ grubber for having a dialog about pmt for a svc Im providing, that's not a person Id have much desire to work with.

I'm unaware of what this means. Can you explain?

Hi, I am curious about different ways to book a reservation that is lengthy...as in a month or more. As a sitter, waiting to get paid for the entire amount at the end of the booking is something I don't wish to do. When the owner books a reservation, they enter their card information for the entire amount, is that correct? So that protects the sitter for not being paid the entire amount? Is it possible, like many larger types of services, that half be paid at the beginning and the other half at the conclusion of the stay?
Or is it better to book it weekly for the entire time? Which is a nuisance - especially to the owner who is going abroad and not wanting or not able to fuss with Rover details.

A long stay prevents other short term overnights that would fund sooner, so not receiving payment until the end of the booking is very inconvenient I think. Granted, it's a choice to accept the long, sure thing gig or await the possibility for others to arrive. :)

Hi, Have been looking but can't seem to find a consensus on this. If I charge a client $45/night for an overnight stay (which I have determined as 24hrs of my care & my responsibility). How to I split the two needs, and how does one do one without the other? Am confused. At the rate I gave you as an example, (if my math is correct) that basically comes to $ 1.88/hr which seems insanely low to me to be getting such a low rate for watching their dog and their house?

Is correspondence with a client confidential? I am unclear if emails/texts/app conversations are seen only by owner & sitter (or whoever may have access to their Rover PW) or do they stay on some sort of "Rover Radar", accessible to Rover customer service, etc. Conversations monitored? I have been asked the question by several clients when they are giving me any type of entrance or security details ( or anything they may consider private in nature ) via those platforms.

Hello, I have a potential client who contacted me yesterday in search of a sitter in anticipation/preparation for getting a rescue puppy in the next month or so. But she contacted me today - Saturday- informing me that she is on her way to visit/bring home a puppy way before she planned to. The owner wants me to begin services for the dog on Monday. I am torn whether this is a good idea or not and wanted to get some thoughts about the situation. My apprehensions center around a few things: 1) The puppy won't have had hardly any time to get settled in the new home or with the new parents and will most likely be frightened and confused. 2) There will be no idea of the temperament of the puppy, eg. aggression, etc. 3) Due to it being the weekend, the dog won't have had time to be checked out by a vet. 4) Depending on the age of the new baby, it may not be up to date on vaccinations, etc. I do not yet have my own insurance and am just covered, if at all, by Rover's services. What would any of you do in such a situation? I want to be able to help the new parents as this is quite an exciting but stressful time for them. But I don't know if I am putting myself in a vulnerable situation as little to nothing will be known or established with the pet. I want to do what is best for the little girl as well. It can be such a frightening and unsettling transition for the pup and the parents as well. Please let me know your thoughts. Thank you in advance!

Hi everyone. I know this isn't so much a question but am looking for a little fellow-dog-lover support. I've gone through the excruciating pain of losing my own dogs, but today I had one of my repeat pups pass away unexpectedly. I wasn't present when it happened - though I just saw her last night. I don't want to smother the owner, as I know she is grieving big time. I've become very connected with the dog, seeing her daily for a few months and I have been crying most of the afternoon. I want to send the owner a condolence card and some flowers but I don't even know if that is appropriate or overstepping. I've never had a client's pet die before and it feels absolutely awful. It's tough to know how to be supportive without being the slightest bit intrusive. Know how to grieve the loss yourself without interfering. Perhaps I am so sensitive because it's not been that long ago that I lost my soul mate dogs. I think this baby girl was the owner's soulmate dog. It's difficult to know what to say; you wouldn't think it would be since I've been there myself more than once. There is still another dog of the owner's that I will be caring for, which I am so glad about. I know pets can mourn such losses also. It's a sad day all the way around. Another wonderful canine friend left the world today, much much too soon.

Hi there, curious how a sitter should handle situations regarding horrible weather or illness, etc preventing a visit from happening on a particular day, a situation that is not planned for, perhaps happens at the last minute. Example, car trouble, snow storms, sudden illness or other emergencies? Of course notifying the owner as soon as possible is of top priority. But when scheduling a visit or a stay do you discuss a "Plan B" of sorts with the owner before such situations arise? I wouldn't feel comfortable raising such a question when first meeting a client as it may sound like I'm already skirting the commitment and responsibility before I've even started the assignment.

So I guess it's multiple questions: 1) Do you establish a plan or an understanding with the owner beforehand? If so, what are some suggestions on how to approach this and some possible solutions?

2) If you just can't get there for one urgent reason or another, does Rover need to be contacted?

Thanks in advance.

Hi, am curious what thoughts are regarding separate insurance as a sitter. Obviously Rover can't protect / cover the sitter from different scenarios and potential problems. What type of insurance do you have, what kind of coverage?Do I even need it at all while being under the Rover umbrella?

Thanks!

I am a Rover sitter, me being the only employee of my "business" so I don't need something too extensive re: employees etc. But am wondering if anyone has a suggestion of an app or software or program that can track client/dog information, scheduling, payment tc. that is separate from the Rover application? I am looking for something that can be utilized across platforms-smart phone, tablet, Windows, etc.

The Rover application doesn't include all of the information I like to collect, details about the dog or sitting arrangement, details learned at the meet & greet and the like.

Right now, I only use the Rover application and actual paper packets on each client that have been manually filled out. And I carry them everywhere in a bulky notebook. I would like to have access to client/dog information available to me so that I don't need to haul around and could potentially lose. Some kind of program that I can tailor to my specific needs, see things "at a glance" or detailed, depending on what I'm looking for.

Do any of you use something like this? An alternative to the Rover application/site and my manual "carry-all" system?

Any suggestions appreciated!

SLM