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| commented answer | What should I do about receiving a 1 star review? So the person who asked the question can do what I suggested if this applies to her. And if she can't, she can't. But it's a suggestion that COULD really help and I don't think we need to debate how many sitters it could help as we're all talking in circles now |
| commented answer | What should I do about receiving a 1 star review? I never said it was something 'anyone' could do. I literally said 'obviously it depends.' But if someone has neighbors or friends in the area with dogs then it obviously is very feasible. |
| commented answer | What should I do about receiving a 1 star review? I said friends and neighbors. She has no neighbors with dogs? No friends who would be willing to pay her to spend time with their dog one day? Obviously it depends but I wouldn't have any problem with that at all. If she does more outreach to people in her smaller and larger network it won't be an i |
| commented answer | What should I do about receiving a 1 star review? And again, the effect a 1-star has on a profile depends on location, how low the rates are, and how good the profile is overall. But please see the above comment for the crux of my suggested strategy. |
| commented answer | What should I do about receiving a 1 star review? If she can get her friends and neighbors to book with her and leave great reviews then there will be no trace of the 1-star without a review on her profile, it will be averaged in with the other 5 star reviews and won't have an effect. |
| commented answer | What should I do about receiving a 1 star review? I would argue that many people who get 1-star as their first review are so discouraged that they don't bother making their profile better or making further efforts. There are too many variables to considerto draw conclusions about how dire a 1-star review is for someone who is motivated to improve. |
| commented answer | What should I do about receiving a 1 star review? All the person needs to do is have friends and neighbors book stays for their dogs or cats through Rover and leave reviews. It really shouldn't be hard to overcome at all. Once the person books trusted people through rover it'll be like this 1-star never existed. |
| answered a question | What should I do about receiving a 1 star review? Don't fret too much, this isn't the end of the world and you CAN recover. I would first reach out to the client that left the 1-star review and say that you enjoyed caring for their dog and are wondering what you could have done to improve the experience? 'A one-star review greatly hurts my business so please let me know what I can do moving forward.' There is still a possibility that there was some confusion on her end and she didn't mean to leave a bad rating or might feel bad about hurting your business after speaking with you further. She might have left the 1-star in the heat of the moment and feels differently now. You can also contact the husband and ask what you could do to improve if the wife doesn't respond. Do you have friends or neighbors that have dogs? See if any are going away or could use walks for their pets, book them through Rover and ask them all to leave reviews. |
| commented answer | What should I do about receiving a 1 star review? Also I wouldn't exactly take every 'fact' of Rover's promotional material as gospel, especially without additional data for context. They obviously have a vested interest in getting Rover sitters to try their hardest to avoid poor reviews. |
| commented answer | What should I do about receiving a 1 star review? Too many variables involved in that assessment to bear repeating and scaring someone with. A woman in my area received a 1-star review and she has had no problem finding other clients. |
| commented answer | What should I do about receiving a 1 star review? I think it's a bit dramatic to say this will 'hurt her potential for a long time, hope her business recovers' especially given that the person didn't leave an actual review. She can lower her rate and get testimonials. She'll be fine. |
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| answered a question | How do I manage travel when going from one client to another? For example, if walks are 30 minutes how am I expected to be at the next 30-minute client if they are farther away? I only take on clients that are within a 5 mile radius of my home. Travel adds up SO easily and it just isn't worth it for me to be spending so much time in my car; it will burn you out quick. |
| answered a question | Help with booking/cancellation situation? I would definitely contact Rover, explain the situation and cancel the request asap... he seems like a pain and it will only escalate. Best to cut him off before he can write a bad review (which Rover would not be able to delete for you). In the future, go with your gut and never book with someone who makes you feel uncomfortable. There doesn't even need to be a concrete reason; always put your own sense of safety and well-being first. |
| commented answer | Any sitters with cats? My post is over 3 years old... |
| commented answer | Any sitters with cats? I don't do boarding anymore and haven't for a couple years. I definitely wouldn't keep my cats outside to 'pay the bills' though, I probably wouldn't have cats in that case. |
| commented answer | I hired a sitter and don't get updates, is that normal? It sounds like this may be a new sitter who doesn't understand the Rover culture of regular updates as much. My family's best pet sitter never gave updates and just did her thing and did a great job. Lots of variation across the industry |