Kristen L.'s profile

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commented question When should I "book" a walk??

If it's a new owner/dog I will usually press book after I leave the Meet and Greet. If it's a repeat client I usually pr...

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commented answer Is anyone else having problems receiving messages on the Rover app?

Gotcha, I didn't know the auto message feature existed. That explains a lot. Thanks!

commented answer Is anyone else having problems receiving messages on the Rover app?

Thanks, I did update my app before then, but it always helps to do a full reset.

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asked a question Is anyone else having problems receiving messages on the Rover app?

I have had a series of weird communication problems with the Rover App and I'm worried it's still happening.

First I got a drop-in request at 11pm, the day of the booking and the owner wanted me to do a M&G before the drop-in. I thought something was fishy since the day of the prospective drop-in has passed. So I responded quickly (in the 11:00pm hour), asking if there was a mistake in his request, and I never heard back from him. I'm worried he sent the request earlier that week and I didn't receive it until after the date passed.

Then another request addressed me by a different name than my own, making me worry they were trying to contact a different owner and somehow it went to my Rover number.

I'm concerned that every time someone contacts me, it's either coming in late or for a different sitter.

Has anyone else encountered these issues? Can anyone direct me on how to get this bug fixed? Thanks!