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| commented answer | The dog I'm boarding attacked my dog. Do they get a refund? Well, that wouldn't be the case, haha. I don't want to refund the entire amount since my dog is injured. Thank you. |
| asked a question | The dog I'm boarding attacked my dog. Do they get a refund? I'm currently boarding a dog for the holiday week. During the meet and greet, my dog and hers got along fine, just the normal anxious behavior of being in a new situation. My dog tried to play with her this morning, and he must have gotten to close, because they started to bark and she bit onto his scruff and shook him violently. He's got a pretty significant wound. The owner said she has a family friend near by that can watch her if the situation is still hostile in the next couple of days. If I no longer agree to watch her for the remaining period, does the owner get a refund for the remaining days? |
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| asked a question | My client rated me 5 stars but no review. Can they go back and do so? Hi! A couple of my clients rated 5 stars, but didn't add any comments. And since they already clicked 5 stars, they aren't able to go back and write a review. Is there a way to retroactively do this? |
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| asked a question | Is there a way to retroactively apply a promo code? My client could not get the promo code to work the first time she booked. She wants to rebook now. Is she able to use that code? This will be the 2nd time ever to use Rover. |