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| asked a question | How can I get the photos I sent to owners from our text messages? How can I get the photos I sent to owners from our text messages? every time I walk the same dog I send the owner photos... |
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| answered a question | Found out client lives too far away? I have been receiving clients that are outside of my 10 mile radius, however, I am not aware of this at first because ROVER is showing the client as being closer than they actually are. An example. Rover recently said a client was 5.6 miles away but the client was actually 15.9 miles away!!! Why? Because according to Rover they calculate distance from point to point. I had already accepted the job and did not want to rock the boat so I took a loss. I am still arguing with Rover that they should give me back the 20%. I am now having to vet every potential job before accepting by asking the client for their nearest cross streets which is causing me to lose work. By the way, Rover suggestion to me was to reduce my distance! Rover is to blame for a good part of this because of how they are calculating distance. Rover also populates walkers onto the owner's pages using the coordinates how they are so it is not always the fault of the client (owner) for selecting the walker. Rover needs to stop going point to point because the last time I checked my car wasn't capable of driving over mountain ranges! |
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| asked a question | Rover charges by the Nights but it should really be by the day? So I'm new to this. I'm learning you need to ask your questions up front and all of them. I was hired to house to the dogs from Friday to Monday, Rover charged the client for 3 nights. The problem is It started at 1pm on Friday and doesn't end up 7pm on Monday. I can't go back and as the client for the money but I have another house sitting job that I secured that is upcoming and the same thing is going to happen to me. These are long days. Do I need to speak to the client and custom charge the client? Can I go back into the system even though I have already accepted this new upcoming? It's not for several weeks so I have time. I understand house stays are based on 24 hours so I am not sure how to charge for the overage of time. |
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| asked a question | Someone requested me before I was able to put my holiday rates in. Now what? Someone requested my services for the holidays but I did not have holiday rates in. How do I add my holiday rate in so that it can be recalculated? |