Wow! It’s all I can say!🙄

This is the one thing that drives me crazy. I don’t agree with these supposed algorithms that seem to move a person all over the place in rankings. I see a particular person constantly in the number 1-2 spot regularly. I get 5 star ratings, book right away, etc. and still never end up in the top.

I have noticed this week I have moved down several spots in the ratings despite having 5 star ratings. What I don’t understand is why other sitters are moving ahead of me when they have no reviews at all? It’s frustrating to me. Can anyone address why this happens?

I hope you canceled this booking. Your safety is more important than money! My question is does Rover do anything about this or is this person allowed to find another sitter? If he is, does Rover notify the new person to watch out? This is very concerning to me and I would hope he would be banned from using our services.

I just had this happen to me. I spent an entire day trying to work out times for meeting. She requested my service the day before needing me. I finally moved things around for her and when I tried to get a meet and greet that eve she canceled and said this weekend wouldn’t work out. I tried to find out why and nothing but silence. I’m pretty sure she found another sitter on Rover. The thing that upsets me is it goes against me when I archive her request that she canceled. That is wrong to punish the sitter for a cancellation of the owner.

I have a client who wants to pick up their dog earlier than initially planned. I am fine with that, but feel I should still charge what we planned since I couldn’t book another dog. Am I wrong? Any recommendations?

GSP’s have a tendency to be dominant dogs (even at 9 months). It sounds like she is feeling her way and trying to move up in the pack. You are correct that someone can get hurt and you need to get the puppy under control. You can contact Rover customer service and tell them you are concerned.

Thank you. I did suggest to him dropping off the night before if he needed to leave earlier, but I would have to charge him. He did agree to go back to 6am...we will see if he holds true to this.

I have booked a dog for 2 days from now. The owner requested a 6am drop off to get on the road. I typically don’t take dogs that early, but went ahead and said I would do it. I just got a message from the owner asking for my address and saying it now looks like it will be a 5:30am drop off. I have never had this happen, but I have a 8 year old who has school that day and I feel this is over the line. At this rate, he will probably show up at 5 am. What do I do?

Follow your gut! No money, job, or even rating on Rover is worth you losing your safety over. I know it's hard to turn people down at first, but other clients will come. Always let someone know if you are going to a meet and greet. I always meet in a public place for my safety. This guy will probably continue this behavior even if you book with him...move on to your next client.

Is there a particular brand that is better (or stays on better than others)?

If you try to set up a meet and greet, but the client doesn't follow through or show up ....Will that affect your standings? I just had this happen and noticed my standings dropped right after.

Alright, I have heard a lot of responses from those who swear belly bands save their carpets. I decided to check it out since my new client is a male dog who likes to pee everywhere despite constant trips out and walking a lot. This dog is a Houdini and can maneuver the band off and I am constantly fighting to keep it on. It has saved my floors a lot with the few times I have been able to keep it on...but any suggestions on keeping the dog from twisting out of it? I really want this to work out!

I work part time. I always do a meet and greet for every dog to make sure it's a good fit for both of us. I stay steady, but it took a good month for my business to take off. Don't get discouraged and like previous sitters indicated...ask a lot of questions and make sure the client knows your boundaries up front. It will make things go smoother.

Thank you!

I want to order business cards through Rover, but I don't know where to get the promo code it requests we put on them?

I would love to see your contract! I've been thinking of coming up with something to be signed by clients.

I always have them as part of the business, however, every owner I have had has always provided them for me as well.

I always request the owners provide all food and treats they want their dog to have. If they have to have a measured amount of food, I have asked the owner to measure each portion in a ziplock baggie. I have never had anyone question this and it has worked out well.

I completely agree and would really like Rover to have more options like this for sitters. I feel it would make for happier clients if they could fully see these charges too when they book...it is very frustrating!

I do have it listed, but the client has to click on additional services or rates to see holiday pay. She didn't realize she had to do that. It would be nice if that was listed upfront for clients.

Thank you. No, I didn't give her my rates until our meet and greet and that's when I clarified with her that it's a holiday and will be charged the holiday rate. I did tell her she had to look under additional services to see it.