i was suppose to sit a little dog just for the night but the owner will not return my text or calls. she also did not confirm the sitting. she just drove the dog over and gave it us and asked if she pays online. I'm not so sure what to do now because she said she would pick it up in the afternoon, but it's coming up on 6:00pm.
First off, did you accept the dog without the owner paying? You shouldn't let an owner drop off a dog unless Rover has sent you a stay confirmation. If this isn't a bona fide Rover stay, then Rover Customer Support isn't likely to intervene and help you out if the owner does not return.
However, you shouldn't necessarily come to the conclusion that the owner is never going to pick the dog up. A few hours late isn't unusual. There could be many reasons for a delay and/or lack of communication. Keep trying. If the owner has paid for a 24-hour stay and the dog has been with you for longer, then you should be compensated for any significant overages.
If the dog is still with you later in the evening and you still haven't heard from the owner, then call Customer Support to alert them of the situation.
Hi Rover Community, During my last booking the dog's owner wasn't there when I brought the dog back to his apartment. I could not get in touch with him. After few days i finally got his full name from his vet as Rover did not want to share this information. I found the person was evicted the day after I got the dog and is now in jail. I did everything to get in touch with the family and take the best decision for the dog. Meanwhile, I had to keep the dog for an extra 12 days!! Sure I could have brought the dog to a shelter but I have consideration for animal. Rover initially said they will cover the necessities for the dog (bed, food, ...) but after I submitted my receipts they said they can do a "gesture of $xx" which was 25% of the total amount. They failed to honor their commitment.
The story is too long to be told here but I want to warn everyone about the "Trust" Department of Rover who is not taking responsibilities when it comes to a challenging situation like mine. They are not giving consideration nor to the sitter and nor to the animal!!
This is outrageous!
With all the bad weather everywhere, the owner may have been delayed either at an airport or on the road. but if you accepted the dog without having a confirmed stay from rover, you may be out of luck, as other have said. NEVER NEVER NEVER accept a dog without a confirmation from rover.com. Without it, the insurance doesn't come into play, and rover Customer Support may not be able to help with any issues. Plus, you probably won't get paid.
I would call Rover Support. Hopefully the owner hasn't abandoned the dog!