Client has said he would confirm the stay, but has not, and has dropped their dog off
Contact the client and ask him to confirm online asap. If you cannot reach the client, call Rover and let them know about the oversight, They will try to help contact the client and resolve it too.
Let the client know that without confirming, his dog is not covered by any Rover guarantees, nor is his dog covered by Rover's insurance plan. After contacting him FIRST to talk about this, if you do not get a response, call Rover ASAP. (1-[Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]) and let them know the situation. Hopefully this helps and ends up being resolved easily!