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Short scare;loose dog; Should I do anything?

So tonight one of the dogs I'm visit-sit-walking got loose and kept running away when I tried to reclaim him. The past few days and the walk had been going well and although the owner did warn me to watch the door so he doesn't escape, for some reason I'd had the confidence to unleash his gentle leader first, then his calmer counter-part. As I undid the second dog's leash the first guy had wandered to the driveway, then started to run as I called for him. I quickly put the other dog inside the house and went after the running dog. He gave me a whirl and kept running a ways, then stopping until I got close. It is a townhouse area, so he ran around a few corners and I tried to keep up but I lost sight of him. Distressed, I searched the area, admittedly extra worried because A)I don't know his mannerisms or the area at heart and B)He wasn't my dog[aka this would break two hearts]. I looked for maybe 10 minutes and called his name and ran myself around unfamiliar woods, but then decided to go back to the house and regroup myself. When I got back to the house, the dog was standing in the driveway. I was relieved and exhausted and he just nicely walked into the house with me.

After a few minutes inside, I get a call from the owner -- she sounds flat with a hint of unfriendliness. Her neighbor had texted her that her dog was standing in the driveway. I explained to her everything was fine and that he'd given me the slip. She said OK again flatly and I said good night and we hung up.

I'm worried she will have that be the only part that sticks in her mind for the stay...but she really wouldn't have known about it if her neighbor didn't message her. Is it a wash? Should I do anything else?

In the end it amounts to about 15 minutes of extra good running for him (and me) right?

3 Answers

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That's nightmare mode, man! Rover takes this stuff very seriously! I just had a scare with a client's cat. It turned out the cat was just a ninja and was hiding from me in the house, but it was a stressful couple of days.

Sounds like you did a fine job once the dog gave you the slip, but I agree with Laura that you need to be up front with the client. Sometimes it really won't help to chase after a loose dog, especially if it's in good shape and doesn't trust you yet. The trick is not to get to that point in the first place. Take a client's advice to heart if they tell you that a dog is an escape artist, but be thorough even if they say he's fine. You don't always know how a dog will react to you when the owner is not around, even if he seemed perfectly obedient at the meet and greet.

If the dog hadn't been in the driveway when you got back, the real bummer would have begun. The call to Rover's emergency line. You need to let Rover know first when a dog has escaped. They will pause your account and contact the owner for you while you continue the search. Your account will be paused until you find the dog and the incident is reviewed by Rover's Trust and Safety team. Their goal is to make sure that you did everything that you could have and, if you didn't, make sure that you know where you messed up. Your account may or may not be reinstated.

Count yourself lucky this wasn't an incident! I was pulling my hair out over my (supposedly) missing cat. I really thought for a bit that I had let the little guy escape and that my pet sitting days were over. Take extra precautions with client pets. Don't unleash them until they are secure behind a closed door and never leave a door open very long.

Hope the rest of your stay goes more smoothly.

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I'm very glad everything turned out well for the dog. There's always the chance the neighbor gave her more of the story than you are aware. If I were you, I'd take the high road and give her the story in a message since she's already aware the dog was loose. Don't try to hide anything. I would tell her exactly what happened, apologize for the mistake and that you understand if she's upset because you didn't heed her warning, tell her you have learned your lesson and will not make the same mistake again, even if a dog seems trustworthy. Apologize again and say that you understand how important it is that a sitter be trustworthy since you are dealing with another person's family member. I think if you're up front and own your mistake she's a lot more likely to see this as a lesson learned rather than a sign that you should never be trusted again.

I've had a dog slip through my front door (my ex was headed out, opened the door, then turned back to say something, and the dog saw his opportunity and jumped at it. Much like in your case, he wanted to play keep away, staying just out of reach, until we were finally able to lure him in by playing with my dog and he couldn't resist being left out of the wrestling game. I was honest with his owner and she laughed it off, since he's done the same thing to her multiple times before. Owners aren't perfect either - your client was speaking from experience when giving you the advice watch him around open doors - so if you're honest and contrite she'll likely understand, even if she's not happy about the mistake. And since experience is the best teacher, you'll be extra careful in the future, so I think you can rebuild her trust by proving that you have in fact learned.

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I wholeheartedly agree with Laura. Also, it's probably a good idea to research ways to 'recapture' escapees that doesn't involve as much running around. I'm usually passively training dogs to follow me from the moment their owner hands me their leash - excitedly running around playing "chase me," giving them treats when they turn to look at me or follow a recall command, lots of pets, excitement, and attention when they stay close to me on a long leash, etc. Usually the first thing I do if I have an escapee (primarily my own pup) is pause to see if they'll stop to make eye contact. New dogs don't always do this, but if a dog is free and they make eye contact, I immediately run away excitedly talking to them ("where you going silly puppy?!"). This has worked nearly 100% of the time for me. The few times that a dog has escaped and just bolted, I'll run to keep pace with them, then as soon as they slow down, I start walking, usually waiting for them to stop and smell something or make eye contact. My guests haven't made it very far at all, and I only had escapees in the very beginning. I've also heard that yelping and lying down on the ground will trigger the pooch to come check on you. I haven't tried it - I wonder if it would work on dogs that don't have a relationship with you. I think this is something every pet sitter (and dog owner for that matter) experiences at some point. Also check out https://www.rover.com/blog/sitters-pr...