score:
0

Why am I being charged the holiday rate for all five days?

I am trying to schedule five drop in visits in May. One of the days falls within the listed May holiday dates but Rover wants to charge me the holiday rate for all five of my days.

1 Answer

Sort by » oldest newest most voted
score:
0

Yes, rover will apply the holiday rate to all dates in the booking. This is from the help center:

Holidays are a busy time for everyone, sitters and pet parents alike.

How holiday rates work

If a booking includes dates within a holiday period, the holiday rates will be applied to the first dog in the booking for the entire booking.

For example, the holiday period for Martin Luther King Day is January 13 - January 16. Let's say there's a sitting request from January 14 to January 18 for two dogs. Since the booking overlaps with this holiday period, the holiday rate would apply to the first dog for all four nights.

https://support.rover.com/hc/en-us/arti…