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do you have to pay ahead?

Do you have to pay ahead? Will you get refund if service not provided?

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The simple answers to your questions are (1) Yes and (2) Yes.

You can read further here:

https://support.rover.com/hc/en-us/arti…

https://support.rover.com/hc/en-us/arti…

Be sure to take into account the sitter's cancellation policies as that affects how much of a refund you may receive depending on not only the type of service but when you cancel. You will that information on each sitter's profile page.