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Rover is sending out clients away!?

Michael R. & David H.'s profile image

Rover is saying we are not available. All of our settings are on available. My client contacted me, and sent me a screen shot of the message they received, stating that we are not available. We have 0 bookings, and now I know why. There is no information available as to how to reset this setting, and we are unable to reach a 'real person' to help resolve this issue. Rovers automated helper has absolutely no resources as to how to resolve this issue. We have been operating for over a year without any issues. Rover whats up?

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Karen R.'s profile image

What I saw is that you are only accepting bookings from previous clients, not the AWAY setting. Check this part of your profile:

https://www.rover.com/provider-profile/…

Under Search Settings, both Active and Is Accepting New Clients should be toggled so that a check mark appears. The middle setting is for being Away and that should be toggled to display an X.

If this doesn't work, then you need to get through to a human at Rover. [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]

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