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How can you edit a booking request to remove one of the pets?

Mark D.'s profile image

How do I edit a request to not include a pet? I placed the original request to book with both my dog and my cat, so that is what the booking request shows. My cat will actually be staying with a family member and will not need care from the http://rover.com sitter. We have agreed to have one of the sitters cover the request for our dog, but I can't remove the extra charges for the cat who will not be staying at the house.

I tried researching and creating a new booking request, but the sitter we want shows as unavailable (because of our other, now inaccurate booking request I presume?). Any help appreciated.

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Karen R.'s profile image

Have you paid for the booking or is it still unconfirmed? If the latter, then the sitter can modify the booking to manually remove the charge for the cat and then it is back in your court to pay. Or you could contact Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].

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