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Scamming via cancellation policy?

Hi! So, I'm new to rover as a sitter and I've been receiving requests but haven't actually worked a booking yet. I got a request today to watch 2 cats for almost a full month because the owners we're going out of country for a business trip. We have our meet and greet tomorrow and so far they seem genuine so I don't think there will be any issues. My concern, in general, is with the cancellation policy and if it applies to bookings that are already in progress. For instance, if I were to sit for this couple but they ended up coming back halfway through the month, how does that work? Will I still receive money for the days that I worked and then it would apply the 7 day 50% policy or do I just lose all that money?

What is the protocol for something like that?

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Karen R.

Book a Stay
Chicago, IL

Yes, a customer can cancel during a job in progress. This usually happens if for some reason they need to come home early. But not to worry. You will always be paid for the services you have already performed. The customer's refund will be based on your cancellation policy and when they officially notify Rover of the cancellation.

Yours is currently set for one-day advance notice, but you have more options now and can change it if you want:

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Scamming via cancellation policy?

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