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What exactly is meant by "overnight" stay?

Markus S.'s profile image

I see some confusion. I went to book a cat sitter for an overnight stay from 8pm to 3pm the next day and the website returned with only a charge of only the sitter's one-night flat rate. That doesn't seem right since I am not asking for simply 10pm to 5am, but some extended hours. So, what exactly does Rover mean by overnight? And how can I specify that when arranging a booking so that the numbers come out right?

2 Answers

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Terry B.'s profile image

I have added- right in my profile "story", at the bottom: "Please note: ___" Then I go on to detail what an O/N is... - approx 12-14 hrs (7pm+/- thru 8am +/-) Much like a person's normal work day/home hours - I will leave in the am to service my other clients/my pets - if a mid day return visit is required, that is booked as a separate, drop-in visit. After having a client expect I was staying at their house 24 hrs, for 4 days- I updated my profile to clarify for future bookings.

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Deb A.'s profile image

Rover defines an overnight stay as up to 24 hours. Since you’re asking for the sitter to start the stay at 8 PM, that would include care up until 8 PM the next day,without additional charges. There may be some sitters who will deviate from that, but it sounds like 1 overnight is all that’s needed.

Comments

I would like Rover to give us the option to apply our own specific charges (for example) for me Caring for pets at their home: - Overnight Stay (12hr period) 8pm-8am (we enter our times & rate) - House Sitting (24hr period) we enter our rate - Day Care option to charge per hour / flat rate / hours

Dulce F.'s profile image Dulce F.

Were can we give rover suggestions in regards to the app. We need more flexibility on app so that it works for each individual sitter. I have alot of suggestions based on my time on rover and feedback from pet owners

Dulce F.'s profile image Dulce F.

Many sitters, who have provided services for years on rover, gave feedback from both their & pet owner clients perspectives. Much of the time what’s requested isn’t acted upon....and changes that are made do Not represent what most request. Maybe try contact via social media.

Deb A.'s profile image Deb A.
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