Client lied about dog, what should I do ?
So it’s my first client on rover I was pretty excited about booking and we had good communication I asked about potty training and behavior and the client assured that we was a sweet dog who was fully potty trained but nervous to walk to the leash I was okay with that. We met up the conversation was good and it was first night caring for the dog and the pup went to sleep. Second day in the pup is pooping and peeing everywhere all over my carpet on my walls and even on my couch. And the pup refused to walk and when it would the pup would just come back in and pee everywhere. I contacted the owner with my frustration and they tell me that pup has a marking problem but didn’t tell me that before hand. It’s to the point where I bought wee pads because owner said pup was trained with wee pads but forgot then and the pup peed next to it and reuses to even go on it. My apartment now smells like I pee and every inch of my carpet is soiled. No matter how many walks he still comes in smells everything and pees. Which is bringing me extreme stress i even cried because i still have 2 more days if this nightmare because pee is a hard smell to get rid of. Should I charge the owner more?? Idk what to do and the pup is also very whiny I don’t know what to do it cries all day no matter how much I pet soothe feed everything I’m living in hell right now. If I would of know the dog wasn’t potty trained I wouldn’t of accepted because pee in an apartment carpet is unbearable.
Wow. This is totally unacceptable le! I feel your pain, as I have been there. I’ve learned I have to ask specific questions about potty routines, including marking habits. On the dog’s profile, there are even options now where the owner can specify the degree of house training.
….yes, you charge the owner. Another thing I do, is of the dog presents differently than agreed, I send him or her home immediately. I call owner to pick up. If they’re not able to, they have to pay more.
…don’t be Rover’s b-. You and your home need respect. Include in your profile you don’t accept dogs who use the wee pads (they rarely work outside the dog’s home environment). Specify you don’t take dogs who mark.
How can you charge the owner more after the booking?
This has literally been nearly every dog we take. No one tells the truth. I bought doggie diapers this week and will be charging owners for diapers when they lie now.
the worst part is, once you get that first dog marking all over the place, the rest smell it and follow. Even dogs that might not have can be tempted. I think Veronica has a good idea too, set up that you'll charge if you have to use diapers. be careful with leaving diapers on too much though.