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How do you respond to potential customers who are no-shows?

Adriana P.'s profile image
  • Do you take the cool/calm/collected approach? No reply? Frustrated?
  • What are some examples of responses?
  • Can you report them? What happens if you do?
  • Do you still charge them?
  • What if they confirmed via text, but did not confirm booking on the app?

Comments

A text is not confirmation; you only have a booking when you receive notification from Rover.

Karen R.'s profile image Karen R.

1 Answer

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Walt G.'s profile image

Many potential clients contact multiple sitters so it is common to be ghosted or have 'no shows" It's just part of the business.

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