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How long does it take to be paid out by Stripe instead of Paypal?

Amanda H.'s profile image

I made sure I got my Stripe account set up and that Rover has my bank info for direct deposit.

Since doing this I've completed my first pet care job as of 2 days ago. Initially, the balance showed as pending on Rover and today it went to $0. I checked my bank account and there wasn't anything deposited from Rover. Is there usually a delay after this or should I be concerned?

Edit; apparently it went to the paypal account. Anyone have any idea how to stop this?

Comments

Not happy.....was told today by Rover that with Stripe my payment will be delayed til next week sometime. My boarder left 2 days ago. With Pay Pal my money would have been available by today. Will be using Rover as little as possible.

Linda H.'s profile image Linda H.

I agree. This payment structure is ridiculous. They make money holding our money longer. Once I get my payment via stripe, I’m done!

Maria K.'s profile image Maria K.

2 Answers

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Allie L.'s profile image

Honestly.. stripe is deterring me away from using rover. Some of my bookings took 2 days after service, while others took 9 days for payment

Comments

Same... I really have no interest in signing up with yet another service/platform/whatever.

Leigha W.'s profile image Leigha W.
score:
1
Walt G.'s profile image

Call Customer Support [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] and they can help you resolve your issue

Comments

I called customer support. They said with Stripe my payment would be delayed till next week sometime. Not happy. When a customer uses Rover the money comes out the same day. in my case reservation was made in Dec 2021. The boarder left 2 days ago. With PayPal my money would be there today.

Linda H.'s profile image Linda H.
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