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Rates for drop ins for multiple pets?

I am booking a drop in visit with a client who has 6 pets (2 dogs, 4 cats). It’s a one time, 30 minute visit. I charge $20 for 1st dog, $10 for second dog, and $5 per cat. Her total is $50 ($55 with her Rover fee). I gave her my discount code since she’s a new Rover customer so she only paid $35 this upcoming visit.

At the end of our meet and greet today she asked if the cost will be $55 every time going forward. I was thinking about it and $55 does seem like a lot for 30 minutes so I don’t know if I should reduce my rate for next time to try to keep her as a client. While I was there she mentioned all her past pet sitters so part of me feels like she is just looking for a cheap option and doesn’t stick with one person.

Her two dogs were very high maintenance/bark-y/need meds and her cats were MIA. I am expected to walk the two dogs, feed them, give one dog a medication, and feed the cats. With fees and taxes I only take home about $28 from this visit. I don’t want to sell myself short but I also do think $55 for 30 minutes sounds high. Is there a point where you don’t charge per animal? Should I adjust the rate for her in the future?

2 Answers

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Your rates are entirely reasonable. Stick with them. Sounds like a lot of work to perform in 30 minutes. Clients who haggle about prices are generally the most problematic. If you lower it, she may continue to try to take advantage of you. Remember, this is a business. Keep it business-like. She's not a personal friend.

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Thank you. None of my other clients complained about pricing but then again none of them had so many pets. I was just taken aback by her mentioning not really liking what the price would have been without the discount. I left there thinking- won’t be seeing her again!

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Always ensure all animals you’re providing services for and listed / included in the pricing details. If you ever want to offer a discount, you can do so by entering a negative cost (-$x) adjustment before the total. I’d be more likely to offer a negative cost adjustment to an existing client who I want to offer a deal, not because they asked and not because they’re a new client. One way to structure that, if you determine that this client is one you want to keep regular, is to structure like $xx per visit unless specified number of either weekly or monthly visits, then the rate is $yy.

I would not recommend giving this client a discount until you’ve determined that it’s reasonable to do so. Based on what’s described, I’m doubting that it can be done in 30 minutes. Price hagglers are notorious for being the worst clients ever!

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It definitely sounds like a lot of work and I don’t think she realized that we don’t get the full amount. I did explain that I have a fee taken but I didn’t go into detail. I’m only hoping to get a positive review out of all this and not for her to say “prices outrageous!!!”

If the review comments on the price, you can write a short positive reply, that thanks her for letting you care for all 6 of her pets and the price charged was exactly what’s listed under your rates, minus 1st time discount.