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Sitter's profile just says "There are no pets."?

I booked a sitter for Christmas next week, but now when I try to see her profile it just says "There are no pets." How can I see my sitter's profile?

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You should call Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].