Cancellation help?
I had a client that wanted to cancel booking but forgot to do the process of actual cancelling. How do I cancel the booking and ensure they get a full refund as we both agreed with cancellation verbally ahead of time and I am currently not watching their dog either. Even though rover website says I am. I tried to do cancellation because of owner but got message that said they need to do it themselves. Instead I just selected cancel booking because of my calendar and tried to explain in message to refund them. How long will I need to wait for response and will they get full refund?