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getting error message "TOTAL PRICE CANNOT BE 0" when trying to contact a sitter?

After clicking the contact button and completing the form, I get the above message when trying to send

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I haven't seen that message. If you call Customer Support [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team], they can help you.