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My appointment cancelled, five hours before i was to be there. Do i get a cancellation fee?

Melissa H.'s profile image

My sitting appointment was cancelled, because i did not answer the message from her quick enough. Do i get a cancellation fee?

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It sounds like you'll want to contact Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] regarding this one

Deb A.'s profile image Deb A.

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Walt G.'s profile image

Cancellation fees are only paid based on your cancellation policy and that assumes the booking was accepted by you and the client. With your moderate policy if the booking was confirmed you may get 50%, but you may also get nothing if the client complains you were unresponsive.

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Although I'd think that if the alleged non-responsiveness occurred during quiet hours, or if there was more details behind this situation, Rover may make a different determination on a case-by-case basis.

Deb A.'s profile image Deb A.
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