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How do I know that the sitter actually visits my house?

I am sorry if this was discussed before. I am generally getting information about my pet and photos twice in a day, but these photos could be taken in a day, and in the following days these photos could be sent to me and the sitter could pretend she\he is visiting my house while she\he just misses the visit.

What other means I could use to be sure the sitter is actually visiting my house? It is a shame http://rover.com fails to ensure the visits. I was thinking to be sent live location through some other apps during visits, but I am not so sure about this solution. I desperately need your advice.

Thank you.

3 Answers

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Karen R.

Book a Stay
Chicago, IL

Rasim, I see that you are a Rover sitter/walker as well and list services that use the Rover app. To supplement Deb's advice, all you have to do is tell the sitter when you meet that he/she will need to document their visit using the Rover app, just as you do when you perform walks or drop-ins for your clients.

Comments

Hello Karen. Thank you for your reply. But does Rover App check the location of the sitter? I generally get reports about the visits but can a sitter generates those report without stoping by my house?

Rasim S.

Since I only do boarding, I don't use the Rover card. But people have mentioned that it can show a walking route, so there has to be a location/map built in. This is how it is described in Help: https://support.rover.com/hc/en-us/articles/211587446-How-does-the-dog-walking-map-feature-work-

Karen R.

So you could always ask the sitter to activate that feature even though he/she won't be taking your pet for a walk. But it will show where he/she is and for how long. At least, that's my interpretation. Walt would know for certain. Walt, where are you?

Karen R.

Oh thank you very much for the advice Karen. It would definitely work for me I guess. It is a shame for me that I have missed this information. But if Walt gives me more information on this I would be appreciated more. Thank you again. Bests.

Rasim S.

Rover cards are only available for walks, drop-ins, and day care. Boarding and house sitting do not offer the ability to start a card. Sorry you feel suspect your sitter isn't showing up as booked, I understand your concern as it happened to one of my clients, no shows!

Walt G.

Walt, Rasim is asking as a pet owner, who would be booking drop-ins (I assume) for his cat.

Karen R.

I am sorry if I caused a misunderstanding. I have a pet and I hire a sitter who are supposed to visit my house twice a day and to spend around half an hour for each visit. My question was how can I be sure about the sitter visit my house twice a day and spend at least half an hour. Thank you.

Rasim S.

I see your point Walt. But in my humble opinion, a client and a sitter who are not both showing is not the same thing. In one side, you lose only money, on the other side you lose money but more important than this your pet could be unsafe. Actually for my case, money is not issue for a bit. Thanks

Rasim S.

No misunderstanding. Your situation was very clear. I may have muddied things when I mentioned that I only did boarding as the reason for my lack of knowledge about how the Rover Card works and Walt may have picked up on that.

Karen R.

It helps if you purchase a Ring doorbell then you can see who comes and goes and for how long.

Margaret Y.

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Margaret Y.

It helps if you purchase a Ring doorbell then you can see who comes and goes and for how long.

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Deb A.

Book a Stay
Irvine, CA

It sounds like you're asking for home visits booked & happening now. In that case, your best option might be to contact a nearby friend or neighbor and ask if they could let you know if they observe the sitter coming or going. You may combine this with asking the sitter to send you a message when they're with your pet.

If you asked this prior to booking a stay, I would have suggested the following for any new sitter relationship:

Discuss expectations thoroughly during meet & greet (clearly communicate what you expect, including specific time frame windows for visits, amount of time spent with pet, house privileges, etc.)
Book some visits for times while you're still in town, and gain a better confidence level in the sitter you choose
Consider mounting a camera near door used for entry-exit, angled to observe hallway. If you're lucky, you may be to view your pets in the area, if it's internet enabled. It's nice to briefly mention it to the sitter during meet&greet.
You may want to consider booking services that require Rover Cards. *Rover Cards track walks, drop-ins, and day care services in the app. If rover cards are timed & live GPS enabled, the rover cards would give you the tracking desired. That seems the easiest method: book multiple drop in services (each visit separately, to simplify booking these can be re-occurring, but it sounds like this could only help for future bookings, not the current one in progress.
You may opt to tell a friend-neighbor that your pet sitter will be coming and going and if they notice anything odd, to please contact you.

Comments

Thank you very much for your comments. They are really informative and useful I guess. Thank you again. Best wishes.

Rasim S.

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How do I know that the sitter actually visits my house?

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