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Why is the "clients received photo updates" wrong?

I have sent every person who has a dog stay with us a photo and videos. Why dose my profile say only 90% receive photos?

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My clients do not receive videos through the rover messages

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If you've sent them through the Rover platform (either app or website), then you should check with Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].

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Your profile says 100% receive photo's????????????

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Contact Rover, my clients are not receiving videos, just photos