Rover wont let me accept bookings?
For a week now requests have been expiring despite me clicking accept. what should I do?
1 Answer
It sounds like the requests may be getting hung up by the client not clicking to accept. When people are new users of rover's platform, it can take a while to get used to how bookings are processed. After the booking is requested, the sitter clicks accept, then the client has to also click accept. If there's any modifications to the way the booking was originally submitted, the process can be longer with more loops. The other possibility is the client booked with someone else and just didn't let you know
There's two ways to handle.
- Call Rover & ask them to review the specific bookings in question with you and see what's happening and if they advise you should be doing anything else to secure the bookings. (They can see if the client booked with another rover sitter and all your and their actions.
- Use the rover messaging to contact the client (if the booking request is still in the future) and let them know you're looking forward to spending time with their pet, but the booking shows as Pending, not Booked. Ask them to please click accept on their end and contact support if they're experiencing difficulties with the system. Even if it's a past expired booking, you could still use rover messaging to contact them in order to let them know you were sorry that they didn't book with you and that you hope to care for their pet at some time in the future.
Once it expired, it will be shown under archived. These steps show how it still can be used to book service: https://support.rover.com/hc/en-us/arti…
Comments
thank you so much! the bookings are still in the future so hopefully it can be fixed
Good to hear. Since they're in the future, the other possibility is the clients are waiting to click accept booking because they don't want to charge the credit or debit card (which rover does at that point and holds the funds until after the booked dates, until they pay you your share)