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Why am I paying for a 30 min dog walk, when at most, I’m getting 25 min?

asked 2020-02-10 14:20:39 -0600

At most, my dog walker “walks” my dog for 25 min. But most of the time, it’s 19-25 min on my rover cards, with them only walking 0.4-0.6 miles. I understand that the 30 min dog walk is from the time they enter the premises until they lock up, which includes leashing the dog, returning with the dog, and giving it water and a treat, etc. But 22 min, or even 25 min, is not 30 min. So why am I paying for that?? I have a very high energy puppy that I take on multiple walks a day. On my days off, I usually spend between 1.5-2 hrs, outside walking with her. We easily cover a mile in less than 20 min, so why can’t the dog walker cover more ground and spend more time actually walking her? Is this the standard for Rover?

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answered 2020-02-10 15:22:08 -0600

When you pay for a 30min walk, you've paid for 30min of service. As you said, this includes leasing and unleashing, watering, etc. Let's say this accounts for no more than 10min, but still you can only expect the actual walk to be 20min.

On the second point, about distance covered, you can ask your walker to try and cover more distance. But, be prepared that they may not be willing to walk faster and/or there may be reasons they cannot- which may include how your dog behaves with them. I've walked dogs who are more focused with me or more excited to run, than with their owners. I've also encountered the opposite.

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10 minutes to say hello, leash the dog, give treats, etc. 10-15 min walk and another 5-10 min rapping everything up make sure doors are locked dog all settled in. We dont just get back from a walk and let the dog off of the leash and say have a good day. We come back from the walk and continue care

Lexi G.'s profile image Lexi G.  ( 2020-02-19 09:54:50 -0600 ) edit

A sitter could ask the question- when we are staying 45-1 hour why arent we compensated for that. Unfortunately, just you haven't found the right sitter (:

Lexi G.'s profile image Lexi G.  ( 2020-02-19 09:55:48 -0600 ) edit
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answered 2020-02-11 11:09:05 -0600

There is no standard for Rover as each walker/sitter is independent. Rover does stipulate that a walk is 30 minutes and, as you are well aware, the owner gets details from the Rover card.

My advice would be to find another walker and discuss your needs for a brisk 30-minute walk since you have a high-energy puppy. Hire one that understands your needs and can fulfill them.

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answered 2020-02-10 18:16:09 -0600

If you are getting a Rover card that indicates a walk of 19-25 minutes you are getting cheated. I would call Rover support and report the walker 888-453-7889. I've walked on Rover for over 4 years and all my clients walk for 25-30 minutes and we typically cover 1 mile give or take a little depending on the dog and the day. My average visit is 35 minutes from opening the door to locking up when we are done.

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