score:
0

Is anyone else not getting email notification of booking requests?

Barbara B.'s profile image

I have it set up to get email notifications, SMS messages and the Rover notification of requests. I always know it is a Rover request this way based on the sounds coming from the phone. Recently I noticed I am no longer getting email notifications. One of my regular customers waited an hour for my booking acceptance because of this. I check my preferences on Rover and my Spam folder and everything is as it should be.

Comments

I have a current problem with my own settings. I am receiving notifications during my quiet hours, though I have settings properly set. I think it may have been an update,glitch but I notified customer service. It started I believe in may. One of my clients traveled to Europe.

Amy-Marie R.'s profile image Amy-Marie R.

I just got a request and didn't get an e-mail either, just a text message. But it also isn't showing up in my app or the website. What do you think this means?

Kayleigh R.'s profile image Kayleigh R.

I agree! The same thing is happening to me! How does one correct this issue?

Laurie Z.'s profile image Laurie Z.

I havent been getting any requests or emails. Is this the same issue?? I recently signed up for Rover and got accepted two days ago but I expected to get at least one request by now. Could this be the same issue??

Mazzy Z.'s profile image Mazzy Z.

I just got a booking request during my quiet hours! Why?? I'm annoyed and worried that I'll lose points if I don't respond. I'm supposed to be asleep. Instead I'm being kept awake because Rover keeps sending me stuff it shouldn't -_- It also sends me requests outside my service radius more. Ugh

Amber R.'s profile image Amber R.

1 Answer

Sort by ยป oldest newest most voted
score:
0
Quinn H.'s profile image

I rarely hear anything, and one time I was getting notifications about responding to a potential client and I should reply ASAP, but nothing would show on my Rover account, or any inboxes. I looked at my calendar, messages, everything, and figured maybe someone cancelled a request? Then the next day, I got another notification saying something like, "oh no! It's been 24 hours and you never responded to a potential client!" And nothing ever showed up anywhere; I checked each of the messages options and also tried both app and website on my laptop - still never shows anything. ?!?!?!

score:
0
Walt G.'s profile image

I've noticed lately email messages appear to be delayed or as you described not coming at all. I live by the phone messages so it hasn't become an issue for me. If it continues your best choice to call support and complain.

Related questions

How to cancel the request?

Do you offer cat sitting?

How do I know if the dog walker showed up?

What is the cancellation policy?

When does Rover charge credit card?

do i take my dog's food to the sitter?

Advertising?

promo code refund?

Why did my future date reservation already get deducted from my credit card? The last 2 times I've booked through this site, that did not happen?

Can I sign up to be a dog walker without signing up to be a dog-sitter?

DISCLAIMER: The information made available on this forum is provided by third parties and not by Rover.com. As further set forth in our Terms of Service, Rover.com does not make any warranties regarding such information, and you should conduct your own diligence before relying on it.

Need Help?

© 2016 Rover.com. All Rights Reserved.