what is the refund policy if my trip is cancelled and i don't need a sitter?
what is the refund policy if my trip is cancelled and i don't need a sitter?
2 Answers
Due to the surge in COVID cases in Boise, our age and a serious health issue should my husband get sick, it has been necessary to cancel our trip Sept13-21 and our need for a house sitter (Kaiti) for Reggie, Riley and Dudley. Please make the necessary refund adjustment in my account. Sheryl Dowlin
Comments
No one from Rover is going to act on this. You need to contact Rover at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] or do the cancellation yourself online. If you don't know how to do it, the step-by-step instructions are here: https://support.rover.com/hc/en-us/articles/203405024-How-do-I-cancel-a-booking-and-receive-a-refund-
If you still need more help, talk to the sitter you booked for assistance or call Rover as I suggested at the beginning.
Suzanne,
Here is the article about cancellations and refunds: