How do I get paid for additional hours when the client is 3+ hours late picking up their dog?

The help link just gets one to a standardized list. None of them fit my question so I'm directed to press another "contact" button. Which gets me back to the same standardized list. This is a classic example of a runaround. How do I get to a real person for some real help? My question is can Rover set up a direct deposit to my bank rather than send me a check? If not, why not?