Why didn't my groomer show up?
I have emailed you and you said you would get back to me. You have not.
I was supposed to have a groomer today between 9-10 am No one showed up.
You haven't resolved this.
I am furious.
I am now going to run errands.
Rebook me on Wednesday August 7th with your BEST groomer. Plus honor the special offer I received for my 3 dogs. Hi Ashley,
I have 3 Springers. I see this says Maggie gets charged 65.00, do my other 2 get this offer as well?
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Your http://Rover.com support request has been updated. Cielle T. (Rover US) Jul 18, 11:41 AM PDT Hi Kelly,
My name is Cielle and I am part of the Grooming team here at Rover. Thanks for reaching out about this! To answer your question about pricing, we offer two packages that are priced by weight: the cut+clean and the clean+. Each package includes a bath with shampoo, blow dry, brush out, ear cleaning, gland expression, and nail trim. The only difference is that the cut+clean includes a cut. Below is the breakdown by weight:
Small (0-16 lb): cut+clean - $70, clean+ - $40 Medium (16-40 lb): cut+clean - $85, clean+ - $50 Large (40+ lb): cut+clean $100, clean+ - $60
Generally, we only offer one $20 promotion per booking, but since you have 3 dogs, we'd be happy to offer the same to each if you'd like to book all three together! I'd be happy to help with booking you directly to make sure you get this promotion, just let me know some date/times that work for you if you're interested. Feel free to reach out with any further questions!
All the best, --Cielle T. Rover Support
Hi Cielle,
Thank you for your generous offer, I really appreciate it.
Can you groom my 3 Springers on August 2nd?
Rover
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Your http://Rover.com support request has been updated. Nicole S. (Rover US) Jul 19, 9:12 AM PDT Hi Kelly, we do have a groomer available on the 2nd! It looks like Serena is available with an arrival time between 8-9am or 9-10 am, would either of those times work? please let us know and we'd be happy to schedule that for you! --Nicole S. Rover Support Have you seen our Help Center? It’s full of tips, tricks, and account how-tos. Check it out! Kellygirl444 Jul 19, 8:47 AM PDT Hi Cielle,
Thank you for your generous offer, I really appreciate it.
Can you groom my 3 Springers on August 2nd?
Kelly
Cielle T. (Rover US) Jul 18, 11:41 AM PDT Hi Kelly,
My name is Cielle and I am part of the Grooming team here at Rover. Thanks for reaching out about this! To answer your question about pricing, we ...