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A meet and greet was set up for 6:00 pm but the dog owner came at 5:30 and I was not here. Should I bend to his beck and call and apologize?

Teresa V W.'s profile image

Our meet and greet was set for 6:00 pm. I knew I had an eye appointment but would be home at 6. The owner texted me saying that he was at my house early. I did not read his text at that time because I was with the eye doctor. I got home 5 minutes before 6:00 and I texted him to ask where was he. He texted back to say that he couldn't wait and that he had another appointment to keep. Could we arrange for another time? I was so upset that I rushed back home for nothing. I made plans around his meet and greet to fit in my schedule just right and he does that! Dog http://walkers/Rover.com (walkers/Rover.com) - please - how would you have handled this? Should I even allow this owner to board his dog with me?

2 Answers

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Walt G.'s profile image

Stuff happens, clients and sitters run late from time to time. I would reschedule to a time that's good for and see if you can secure the booking. Sorry, the client screwed up, but it does happen.

Comments

I wouldn't blame the client for this. The sitter scheduled a MnG for the time she was to return home...that's just trouble waiting to happen. And, as a boarder, I can truthfully say, an early client is SO much more welcome than a late one!

Cindy & Stephen G.'s profile image Cindy & Stephen G.

I’m sorry, but I hate when people are early or late. If I say 6, you can come at 5:50 or 5:55 and I will be there, but that’s inconvenient. OP, I would reschedule because maybe something happened to his schedule and things happen. But it’s not your fault.

Holly S.'s profile image Holly S.
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Cindy & Stephen G.'s profile image

Honestly, I think a client that's early would be a welcome one. They're the ones that aren't gonna keep you waiting when you need the dog picked up. Perhaps better scheduling would prevent this from re-occurring, and an apology to the client would be a nice gesture too.

Comments

While I don't exactly disagree with others I have to say that if said person couldn't wait due to another appointment why make it for 6 in the first place after all she was working around his schedule so why not make it for 5:30 if that's when he was free.

Candy H.'s profile image Candy H.
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Shaira J.'s profile image

Just brush it off and reschedule. It's not your fault that he came earlier, that's why you set up a time. He ASSUMED you were home and should not get upset because you weren't there before the time discussed. If you were late that's another story. You can say something along the lines: So bad it didn't work out in our first meet and greet, would you like to reschedule this X at X? If client doesn't respond or gets upset and doesn't book no worries. Good clients will always come your way and respect your time.

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Josiah H.'s profile image

I agree with Cindy for sure. Last minute is never good practice. If your not 15 minutes early,YOUR LATE. USMC

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