How do I handle the restrictions with the size limitations?

I had a little laugh because it's so true people don't read profiles and many don't enter the appropriate search parameters when looking for a sitter. It amazes me b/c when I used Rover for the first time as a client I literally read about 20 profiles and the reviews before narrowing it down to a list of ones to contact in order. I do know that Rover will sometimes include you in search results that don't meet your criteria. In those cases it doesn't affect your booking score if you end up not caring for the dog. Archiving with "Dog is not a good fit" is your best option. And what Walt said about the booking score - don't worry about that. I know it can feel frustrating to see it lower when not booking is the right decision but at the end of the day Walt is right, they don't really mean anything because of the poor way they are designed.

You are correct that most clients fail to read your profile and the weight limits you have selected, if they select you had have the weight of their dog in their profile and it falls outside those parameters it should flag them, but most ignore it anyway. And don't worry about performance stats as they mean little

Well, that's a bit of a dilemma there! Yes, you can check both boxes, but that means if people use Rover's filters for sizing, your name will come up. And people seldom read profile info, so they won't know that what you checked off is or isn't accurate.

The second thing is, Rover says your performance scores do matter, and are a factor in search results. Yes, they have a 'method to the madness', they're just not saying what all the factors are that go into rankings. They DO say performance do influence it.

They also say that if you reject a dog b/c it didn't fit your set preferences it won't count against you. However, since your preferences are set for both sizes, that's not applicable.

You've got a lot of reviews, so I guess I would say, if you are on Page 1 consistently despite your performance scoring, then don't worry about having 2 categories of sizing checked, just refuse the ones you don't want. If you are having trouble staying on page 1, it may very well be your refusals based on size. Choosing one category might then be an option. Best wishes!

Personally, I would just put your size requirements in big bold letters at the top of your profile info and if people don't read it then the only thing you can do is archive requests after you explain about not taking small dogs. If you're getting a ton of requests you need to archive maybe switch up the reason every once in a while to something like "owner changed plans" or such, but I don't think it affects things that much if you are accepting people and posting pictures and communicating well through the system.