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I still haven't heard back from Rover what is taking so long?

I submitted my application 3 weeks ago and haven't received confirmation for my background check.

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At times it takes Chekr the background check several weeks to process the application. You have two options, reach out to Chekr https://support.rover.com/hc/en-us/ar... or Rover support @[Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]