How do I credit part of a past booking to a client?
Client cancelled the last two dog walks of their booking and is asking for a credit. Is this something I can provide via Rover? Thanks!
1 Answer
Was the booking adjusted to remove the last 2 days? If not you should have been paid for them, check your payments history. If you or the client didn't remove the last 2 days you should call support to see if they can make the adjustment, at worst the client will receive a credit on their account for a future booking. Call [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]