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How to handle client who wants multiple meet and greet?

Hi all! I have been active on rover for almost a year and have recently had an uptick in requests, which is great! One thing I am curious about is clients who are asking me to do more than one meet and greet. I definitely understand the purpose of a meet and greet and have done that happily with all of my potential clients so far. However, I don’t love the idea of having to take the time to do more than one without guarantee of booking. I generally offer to do one initially, and then one right before the actual stay to go over final details and get a house key. If a client is asking for more than that, do I get compensated somehow? Or do I insist that they confirm the booking first before committing to a second meet and greet? I understand some dogs take more than one initial meeting to get comfortable, but if we’re talking 3+ meetings then I want some sort of reassurance that I’m not just wasting my time and potentially losing out on other clients. Thanks!

3 Answers

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Doing more than 1 M&G for free is hard to accept as we are in the business of making money. If you are hesitant in doing more than 1 or your client is requesting more you should inform your client to book you for a drop in for the subsequent M&G's. You also mentioned doing a second one to pick up the keys and go over final instructions, most of us won't do that, we expect written instructions from the client and a key left under the mat or another hiding place. Always remember time is money!!

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Having them book for a drop in is a great idea. I hadn’t thought of that. Thank you!

Yes I like the solution of having them book anything beyond the initial meet and greet. Its hard when you are on the line between thinking like a business and caring for the dog/family and want to cater to their requests, but in reality you wound't expect another business to do that.

I know this is an older question, but I agree that you need to draw the line at some point, or risk being taken advantage of. Two meet & greets is beyond reasonable!

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Definitely agree with Walt, especially the part to remember 'time is money'. I'm kind of a newbie, but in reading the other posts on this forum it seems a lot of issues would be non-issues if that reminder was consistently applied! :)

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I agree with Walt and Cindy, Time is money. Think of it this way, as soon as you are traveling to a person’s house, you are “on the clock” - as no other clients may book you for that time frame (so that 20-30 minute drive =10 miles where I am).

I have a 9 box sheet for each client where I ask everything from food allergies, where do I dispose of full poop bags, where are the dog approved towels, food, snacks, etc. This usually does a darn good job of getting the stuff I need to know. I had one client who did pay for my time beyond the meet and greet appointment so that she and I could walk the dog together the first time - since some of the neighborhood dogs could get a bit excited and so could the client dog. I was paid full walk rate for that.

In the dog walking/independent contractor business, YOU have to take care of yourself first and foremost. There is no supervisor, Human Resources Department, parent, other responsible type person that is going to stand up for you - or admonish a client for taking advantage of you. When a person is unable and or unwilling to meet your requirements, there is usually a darn good reason, and you do NOT want that person as a client.

If you get that squirmy feeling when you hear “it’s all about the money” - It IS about what the money SAYS. The money the person pays demonstrates respect for YOUR time. - Your knowledge, skills and abilities with dogs that are not your own are WORTH paying for. Accept nothing less.

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Agreed completely. I was more willing to compromise when I was just getting started, but once you are an established, well-rated sitter you need to be confident enough in your abilities that you won’t compromise or allow a client to take advantage if your time (and money).