Any one else experience Rover Direct inactivating your account for inaccurate reasons??

If I'm understanding your situation correctly, the 'Away' status is easy to change yourself. It's located on the right panel of your Calendar section. But if they aren't letting you change it there, simply responding will set it back to Active, so it's really just a minute or two of your time.

It does suck that they are inconveniencing you this way, cuz it isn't fair at all, but I don't think the site is meant to handle kooky customers like that. Hopefully it is a super rare case that one person will message you multiple times -- who does that!! :P

Sorry this happened :\ I bet a customer support email to Rover might help them be aware of this use case.

Be sure to archive duplicate requests quickly (there's even a duplicate message option in the drop down menu). If you leave them sitting there without replying/archiving, it appears to the system that you received three separate requests, but only responded to one. The computers are smart about a lot of things, but they still don't think like a human, so the system isn't going to recognize that by responding to one message, you were responding to all of them. If it's affected your response rate, definitely contact Rover support so a human can look into it for you.