How do I refund a customer for a dog walk that was booked but did not take place?
The dog was very nervous when I got to the home and did not want to be walked.
1 Answer
I recently had that happen to me with a new client, the pup just barked and ran away from me on two consecutive days. I did not refund since I had traveled to the clients and spent the 30 minutes trying to corral the dog.
Since the event has already passed for you your only option is to call Rover support to make the cancellation and refund the client @ [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]